Customer Service & Relationship Management Tool

Name: Customer Service & Relationship Management Tool - Pengrad Resources
Price: 2500.00 NGN
Availability: InStock

₦2,500.00

Structured Excel toolkit for customer service and relationship management teams to track complaints, manage client portfolios, monitor onboarding progress, and measure SLA performance using ready-to-use operational registers and reporting sheets.

Category: Business & Professional Tools Tags: bank operations tools, branch service management, complaint register, customer experience tools, customer service excel, onboarding tracker, operational excel templates, relationship manager tracker, service reporting, sla tracking

Description

The Customer Service & Relationship Management Toolkit is a structured Excel-based operations pack designed for banking teams and financial institutions to track, manage, and report customer-facing activities efficiently. It brings together essential service registers and relationship tracking tools into one organized workbook to improve visibility, accountability, and turnaround time.

This toolkit helps teams log customer complaints, manage relationship manager portfolios, monitor onboarding progress, and track SLA performance using clean tables and ready-to-use formats. It supports daily operations, internal reporting, and service quality monitoring without complex systems.

Ideal for branches, service units, customer experience teams, and relationship officers who need reliable internal tracking and reporting tools.

Includes