Return & Refund Policy
At Pengrad Resources, we provide digital, plug-and-play tools designed to help businesses and organizations streamline operations, improve productivity, and make data-driven decisions. Because our products are instant, downloadable, and fully accessible immediately upon purchase, we have a specific approach to returns and refunds.
1. Digital Product Policy
All resources sold on Pengrad Resources, including dashboards, templates, guides, and other plug-and-play productivity tools, are digital products. This means:
- Products are delivered instantly after payment.
- Downloads cannot be returned or exchanged once the file has been accessed.
- No physical items are shipped.
2. Refund Eligibility
Refunds are rare and only considered under the following conditions:
- You purchased the wrong product by mistake and notify us within 24 hours of purchase.
- The digital product is defective, corrupted, or fails to work as described, and we are unable to resolve the issue after troubleshooting.
To request a refund, you must:
- Email support@pengrad.com with your order number and a clear description of the issue.
- Provide evidence of the defect or issue (e.g., screenshots, error messages).
Refund requests submitted after 7 days of purchase will not be considered.
3. No Refunds
Please note, we cannot offer refunds for:
- Change of mind.
- Lack of knowledge on how to use the product.
- Misunderstanding of product features (please check the product description carefully before purchase).
4. Exchanges & Replacements
If you experience a technical issue with a file, we will:
- Provide a replacement file where possible.
- Offer assistance or guidance to ensure the product works correctly.
5. Customer Support
Our goal is to make your experience smooth and successful. For support, contact us at:
- Email: support@pengrad.com
- Response Time: Within 24–48 hours
We encourage you to reach out before requesting a refund, as most issues can be resolved quickly.
6. Agreement
By purchasing from Pengrad Resources, you agree to this Return & Refund Policy. Please read it carefully before making your purchase.